Terms & Conditions
Who Operates Our Website?
How To Get In Touch With Us
EMAIL us at [email protected]
LIVE CHAT: Speak directly with a customer service agent online at www.axumcommunications.com
CALL our customer service team during business hours (Mon-Fri 9.00am-5.15pm)
WRITE to us at Customer Services Team, Axum Communications, LLC, Macon, Georgia, United States. We aim to respond to all customer letters within three days.
COMPLAINTS: Email us at [email protected]
General
It is crucial that you read and understand these Terms before ordering from us. If any term is unclear, please notify our Customer Services Department before placing an order.
Specific terms may apply to our offers, and these will be explained over the phone or on the relevant page of our website. All offers are valid only for the periods stated in the relevant advertisement or web page. The benefit of any contract entered into with us is personal to you, and only you can enforce the contractual terms. If any provision of these Terms is unenforceable, it does not affect the enforceability of the remaining Terms.
Failure to exercise any of our rights on a particular occasion does not prevent us from exercising those rights in the future. These Terms are governed by and construed in accordance with the laws of the United States. Both parties submit to the non-exclusive jurisdiction of the US Courts.
Placing An Order
In the event of a pricing error on our website or in an advertisement, we will inform you as soon as we become aware and provide the correct price, asking if you still wish to place a new order. If we do not hear back from you within 10 days, we will assume you do not wish to proceed, and a full refund will be issued if payment has already been made.
We reserve the right to cancel the contract if one or more of the goods you ordered were listed at an incorrect price due to typographical or website errors. If this occurs, we will notify you by email and refund any sums deducted from your credit card within 30 days of the order. We will not offer additional compensation for any disappointment caused.
By ordering from us, you authorize us to charge your credit or debit card with the amount shown on the online order form or the amount agreed upon over the phone. Foreign credit cards are accepted only after complete verification with the issuing bank, and additional information such as proof of billing address or identity may be requested. We reserve the right to decline any credit card transaction. Payments will be processed via XXXXXXXXXXXX, and we accept payments in Euros, US Dollars, and GBP. We are not responsible for any fees charged by your credit company for foreign currency transactions or other fees.
Once connected to your network, your first bill may not cover a full month, depending on the billing cycle. Any inclusive minutes, texts, or data allowances are prorated from the connection date to the first bill date. Monthly contract customers should refer to the separate billing terms and conditions specified in the contract for their plan. On most monthly contracts, the first month will be prorated, while the final month is charged in full regardless of the deactivation date.
For orders with a delivery address within Georgia, the applicable state tax rate will be added to your order value.
Delivery
All orders will be delivered by FedEx or other requested couriers within one business day of payment receipt. If goods are on back order, we will inform you by email and offer a refund if necessary. For urgent orders, please let us know, and we will do our best to expedite the delivery.
All deliveries must be signed for. If no one is available to sign for your order, the courier may attempt delivery to a neighbor or leave a card with instructions for collection or rearrangement. Parcels may be held for up to two weeks before being returned to us. To rearrange delivery, follow the instructions on the card left by the courier.
Please check the condition of your package upon delivery and do not accept it if it appears damaged. We do not accept liability for damaged packaging after you have signed to receive the goods. Always inspect the goods upon receipt. If the wrong goods are delivered or your items are defective or damaged, inform us as soon as possible so we can rectify the situation. Proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We are not liable for delays beyond our reasonable control, including delays caused by courier companies, customs, or you. Our responsibility for everything other than damage due to our negligence ends on the agreed delivery date. We are not responsible for duties, taxes, or any other delivery or import charges, except for the shipping charge agreed at the time of your order.
If we are unable to provide you with the goods you ordered, we will contact you as soon as possible and offer you the choice of substitute goods or a complete refund.
Your Returns Options
Goods must be returned in their original packaging, unused, without defect, and in a re-sellable condition.
To cancel, call our customer services team for immediate assistance, or email or write to us with your name, address, order date, and receipt date, and our customer services team will process your cancellation.
You are responsible for returning the goods to us, retaining proof of posting. The goods remain your responsibility until received by us. If returned goods are damaged or have reduced in value due to unreasonable handling, we may recover the loss in value or deduct it from your refund.
New Contract And Sim-only Connections
Prepay And Top-up Voucher Purchases
Faulty/blacklisted And Sim Locked Equipment
What If My Goods Don’t Work?
Technical Support Helpline
Faulty Goods Returned Less Than 28 Days After Receipt
Faulty Goods Greater Than 28 Days After Receipt
Returning Faulty Items
1. Exchanges or free repairs are not offered for faults not covered by the manufacturer’s warranty (e.g., accidental or moisture damage).
2. Such repairs may incur a charge. Returning faulty goods does not entitle you to terminate your network contract.
IMPORTANT
Refunds for prepay devices apply only to the goods’ price, not airtime. Retain your SIM card to use any purchased airtime.
Exchanges are subject to stock availability. Where possible, goods must be returned with original packaging. Our returns policies do not affect your statutory rights.
Types Of Airtime Offered By Us
the previous month and any contract charges. Prepaid airtime is paid in advance, providing a specified number of units for use within a predefined period.
Post-paid airtime rates are stated in your Airtime Contract and on our website. Prepaid airtime charges and burn rates are available on our website.
We may suspend, deactivate, or disconnect your SIM card if we suspect fraudulent use, loss, theft, or if you breach your undertakings under our terms and conditions.
Pay Monthly Airtime
For post-paid airtime, you must complete an Airtime Contract, agreeing to pay applicable activation, monthly service, usage fees, and taxes. We may change rates with 30 days’ notice. We reserve the right to terminate your Airtime Contract.
AXUM invoices customers with post-paid contracts monthly, with payment due upon receipt. Payment methods include credit card, PayPal, or wire transfer. Customers are responsible for all airtime charges, including direct airtime, long-distance, roaming, and value-added services. Invoices are issued in U.S. Dollars. Monthly billing requests may be subject to credit approval, required deposits, or direct payment by credit card.
If payment is not received within 14 days of invoice issuance, we will send a reminder by email. A second reminder will be sent if payment is not received within a further 14 days. Service will be deactivated 5 days after the second reminder if payment is not received, and deactivation fees will apply. Reactivation may incur fees, and the previous plan may not be available. We are not responsible for the consequences of deactivation due to outdated contact or payment information.
A late charge of 1.5% per month will apply to unpaid balances. Customers must pay all costs incurred by AXUM in exercising its rights under the Agreement, including legal fees and collection agency fees.
Customers must provide written or email instructions to cancel their Airtime Contract or deactivate service, acknowledged by AXUM, within 7 days of the required deactivation date. Without such instructions, phone service will be automatically renewed, and fees will continue to be charged.
Early terminations of Airtime Contracts with minimum terms are subject to a cancellation fee equivalent to the remaining monthly service plan fee. Notice of termination must be in writing and acknowledged by AXUM.
AXUM may apply a Usage Limit to the Customer’s account, suspending service if the limit is exceeded. Customers are liable for all charges incurred, including those exceeding the Usage Limit. Charges must be paid before service is reinstated.
Prepaid Airtime
Activation of prepaid airtime must occur within 6 months of purchase. If the satellite network operator increases prices or changes/discontinues the voucher before activation, the Customer must pay the difference before activation. We are not liable for any increase in burn rates, reduced validity periods, or other negative changes imposed by network operators after purchase.
Prepaid airtime cannot be canceled, and no refunds will be given. If your SIM card is lost, transferring to a new SIM may incur a fee. Re-activating an expired SIM may also incur a fee.
Satellite Network Information
Due to the technical nature of data setups and the complexity of data transmission, AXUM makes no guarantees regarding the success of voice or data calls. All data call attempts will be billed, and no credits will be given for disputes of this nature. Satellite systems have inherent flaws that may cause dropped calls, which will not be credited. Customers should check equipment suitability before purchase.
Customers agree to protect, indemnify, and hold harmless AXUM from claims, damages, and costs arising from equipment use. AXUM is not liable for rescue or medical expenses resulting from the use of SOS emergency assistance functions. Text message functionality depends on local mobile operators, some of which block messages to satellite phone numbers. Charges for sending SMS to satellite phones vary, and customers should check with their network operator. AXUM is not responsible for unsuccessful text message transmissions.
Airtime, data, and messaging rates are based on connections originating within the satellite network coverage area to landline and mobile numbers worldwide. Calls to other satellite networks are charged at a higher rate. Incoming calls are free unless agreed otherwise, but the caller will be billed at rates set by their provider. Some network operators do not allow calls to satellite phones. Customers should check with their network operator before ordering.
Customers are responsible for obtaining any necessary licenses or permissions for equipment operation. Equipment must be used responsibly and legally, and customers are liable for any confiscated rental equipment. Legal restrictions apply in some countries, and customers should confirm legality with local embassies before traveling. AXUM is not liable for actions against customers using equipment illegally in restricted countries.
Remotemail Terms & Conditions
Security Deposit
Following activation, monthly airtime invoices will be issued and charged to the credit card provided. Upon contract termination, the deposit will be refunded minus any outstanding charges.
If payment is declined, a reminder will be sent, allowing a 7-day grace period for alternative payment. If no payment is received, the charges will be deducted from the deposit, and service will be deactivated after a second reminder. Reactivation may incur fees, and the previous plan may not be available. It is the customer’s responsibility to provide up-to-date payment and contact information.
Deposits do not accrue interest unless required by law. All other terms in the Airtime Agreement remain in force following execution of this Security Deposit Agreement.
Cookie Policy
COOKIES IN USE ON OUR WEBSITE
Our website uses cookies to enhance your experience. Cookies are small text files placed on your computer or mobile phone when you browse websites. Our cookies help us:
- Make our website function as expected
- Save you from logging in every visit
- Remember your settings during and between visits
- Improve site speed/security
- Allow you to share pages on social networks
- Continuously improve our website
- Make our marketing more efficient
We do not use cookies to:
- Collect personally identifiable information without your permission
- Collect sensitive information without your permission
- Pass personally identifiable data to third parties
- Pay sales commissions
Granting Us Permission to Use Cookies
More About Our Cookies
Website Function Cookies: We use cookies to make our website work, including:
- Making our shopping basket and checkout work
- Determining if you are logged in
- Remembering your search settings
- Remembering if you accepted our terms and conditions
- Allowing you to add comments
- Remembering if we asked you certain questions
There is no way to prevent these cookies being set other than not using our site.
Third-Party Functions
– YouTube: Powers videos on our site
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Intellectual Property Rights
Seek permission in writing for wider publication of content from this website.